Frequently Asked Questions

Q1. What services do you provide?
We offer professional linen and laundry services for hotels, Airbnbs, serviced apartments, gyms, and corporate housing providers.
Our services include:

• Linen hire and cleaning
• Commercial towel turnaround
• Laundry pickup and delivery
• Custom packages for property managers and hosts

Q2. Do you only serve hospitality clients?
Our main focus is on hospitality and short-stay accommodation, but we also work with gyms, salons, and wellness centers that need regular towel or linen cleaning.

Q3. How fast is your turnaround time?
Most standard laundry and linen orders are completed within 24 to 48 hours, depending on volume and pickup schedule.
Urgent same-day services can be arranged upon request (subject to availability).

Q4. Do you provide linen hire, or do I supply my own?
We offer both options:

• Linen hire (we supply and maintain everything for you)
• Laundry-only service (we clean your own linen)

Q5. What areas do you service?
We operate across Melbourne CBD, Southbank, Docklands, St Kilda, Carlton, and nearby suburbs.
If you’re unsure whether we cover your area, just contact us and we’ll confirm.

 Q6. How do you ensure the linen stays clean and fresh?
We use commercial-grade washing equipment, eco-friendly detergents, and high-temperature processes to ensure all items are hygienically cleaned and carefully pressed before delivery.

Q7. Do you use eco-friendly products?
Yes! Our detergents are biodegradable and safe for the environment, and we continuously optimize our operations to minimize water and energy use.

Q8. What happens if something is damaged or missing?
Our team performs thorough quality checks before and after every wash cycle.
If any items are missing or damaged, we will replace or credit them promptly according to our service agreement.

 Q9. How much does the service cost?
Pricing depends on your linen type, volume, and pickup frequency.
We provide custom quotes for each client to ensure you only pay for what you need.
👉 Contact us here for a quick quote.

Q10. Do you offer discounts for bulk or regular clients?
Yes, we offer discounted rates for regular weekly or high-volume clients such as hotels, serviced apartment operators, and corporate facilities.

Q11. What payment methods do you accept?
We accept credit card, EFT (bank transfer), and business invoices.
For ongoing clients, we offer monthly billing options.

Q12. How do pickups and deliveries work?
We schedule pickups and drop-offs at times that suit your business.
Our drivers handle all items with care and use clearly labeled bags for easy tracking.

Q13. Can I change my pickup schedule?
Yes — just contact us at least one day before your scheduled collection to adjust the time or frequency.

Q14. Do you offer emergency or same-day service?
Absolutely. We understand last-minute guest changes happen!
Same-day or express service is available for existing clients — simply call us to arrange it.

 Q15. How do I open an account or start service?
You can get started in three simple steps:

1. Contact us with your linen or laundry needs.
2. We’ll prepare a quote and service plan.
3. Once approved, we’ll schedule your first pickup — simple as that!

Q16. How can I contact Melbourne Hospitality?
📞 Phone: (0433813652)
📧 Email: (admin@melbhospitality.com.aul)
📍 Address: (15 Thomoson St, Abbotsford VIC 3067)
Or use our Contact Form and we’ll respond within one business day.